We have a QA team to check your order products before they are packed and sent, but sometimes a return or an exchange is necessary. If you are not satisfied with your purchase, please take advantage of our cancelation policy and return policy.
Regarding the problems not mentioned below, please email to email@example.com including an explanation and photographs stating the reason for your request.
All of our products can be canceled until they are shipped. If your order is unpaid, you can easily cancel your order by yourself. If your order has been paid, you can contact our customer service to cancel your order. Once your order has been shipped, it can no longer be canceled.
We encourage you to go on a thorough check-up when you receive the package and make sure whether the items are the ones you have specified. If you are going to exchange/return the product, please make sure that they are in the original condition, unused, undamaged and in original package.
*We only accept returns within 14 days from the delivery date.
* Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
* All returns must first be approved by our Customer Service Team(Email: firstname.lastname@example.org). We do not accept returned items that were sent back by you directly without checking with us first.
Defective, Damaged, Mis-shipped, Lost Items:
You are eligible for a partial/full refund or exchange if we shipped you a defective, damaged or mis-shipped item.
* If you ordered an incorrect size, product, color or simply wants to exchange the item, we can also allow a return. You are responsible for the shipping fee, and we will refund the original product cost upon receiving the returned item. All shipping fees are non-refundable.
We will check the parcel whether in good condition or not once we receive the returned parcel and then we will handle the refund to your account(within 48 hours) in accordance with the return conditions.
Return Address: Mali Commercial Center, Jiulong Street, Longyang District, Baoshan City, Yunnan Province
Phone Number: +84 964017990
Below are some further suggestions and important reminders:
Any purchase on deplee.com Store indicates that you have read, understood and agreed with our Cancellation & Return Policy stated above